Refund Policy

NextTap sells (a) physical customised NFC + QR cards and (b) digital portfolio subscriptions. Refund eligibility differs because one is a manufactured personalised product and the other is a digital service.

• Before production starts: you may cancel for a full refund of the card amount (and unused shipping, if charged) by emailing nexttap.official@gmail.com with your order ID.
• After personalisation / production: cards printed or programmed with your name, colour or NFC profile are non-returnable and non-refundable, except for manufacturing defects or shipping damage reported within 48 hours of delivery with photos.
• Damaged / wrong item: we will repair, replace or refund at our discretion after verification.
• Change of mind after production is not eligible for refund.

• Cooling-off (7 days): if you purchase a portfolio-only plan and have not meaningfully used hosting features beyond basic setup, you may request a refund within 7 days of first payment.
• After 7 days / active use: yearly subscription fees are generally non-refundable for the remaining term. You may cancel auto-renewal so you are not charged for the next year.
• Bundle purchases (card + portfolio): the portfolio portion follows subscription rules; the card portion follows physical card rules above.
• Service outages lasting continuous periods that make the portfolio unusable for an extended time may be eligible for a pro-rata credit at our discretion.

Email nexttap.official@gmail.com with order ID, payment reference, reason and supporting photos (for damaged goods). We aim to respond within 2–3 business days.

Approved refunds are issued to the original payment method via our payment gateway. Bank/UPI/card timelines typically take 5–10 business days after we initiate the refund (sometimes longer depending on your bank). Shipping charges may be non-refundable if the parcel has already been dispatched.

Please contact us before raising a chargeback so we can resolve the issue. Unwarranted chargebacks may lead to account suspension and recovery of costs where permitted by law.