Shipping Policy

Physical NextTap cards are produced after payment and customisation approval, then shipped to the address you provide at checkout. Portfolio-only subscriptions have no physical shipment — access is activated digitally.

We currently ship within India. Remote or restricted pin codes may have longer timelines or limited courier options. International shipping, if offered later, will be shown at checkout with separate duties/taxes rules.

• Production: typically 2–3 working days after payment and final customisation details are confirmed.
• Delivery (India): typically 4–7 working days after dispatch, depending on location and courier.
• Working days exclude Sundays and public holidays. Peak seasons may add delay.

Shipping fees (or free shipping thresholds) are calculated at checkout based on order value and destination. Portfolio-only plans do not include shipping charges.

You are responsible for a complete and correct shipping address and phone number. Failed deliveries due to wrong address, refusal or unreachable contact may incur re-shipping fees. Once dispatched, address changes may not be possible.

When available, tracking details are shared by email/SMS or in your account orders section. Tracking updates depend on the courier partner’s systems.

We are not responsible for delays caused by courier strikes, weather, customs (if any), incorrect addresses or force majeure. If a parcel is marked delivered but not received, contact us within 48 hours so we can open a courier investigation.

Refuse visibly damaged packages when possible, or photograph packaging and product and email nexttap.official@gmail.com within 48 hours. Eligible cases are handled under our Refund Policy (replacement or refund).

Shipping help: nexttap.official@gmail.com (Monday–Saturday, 10:00 AM – 6:00 PM IST).